Terms and Conditions
The provision of driving lessons is subject to your acceptance of the following terms and conditions. By making a booking, you agree to be bound by the conditions below.
- The contract for the provision of your on road session is between you and your driving coach
- You will be given a contact telephone number for your driving coach. If you need to contact your coach, please be aware that it is illegal to answer while driving or coaching and the coach WILL NOT answer. In this case, please leave a message and your coach will respond ASAP.
- You can only drive on the road providing you hold a valid licence to drive in the UK. Your driving coach will need to see your license before you can drive on the road. You are responsible for immediately notifying your driving coach of any circumstances which may or have caused change to your driving licence; including but not limited to change of address, driving offences and change to your health which may affect your driving status.
- Your driving coach will carry out the legal minimum eye test prior to the start of your sessions.
- Payments for all lessons must be paid before a lesson commences. You may pay by cash or bank transfer. A Lesson fees may increase due to running costs. You will be given 1 months notice of this. Any pre-paid lessons must be used within 6 months of purchase otherwise you will lose your fee. Cancellation of prepaid lessons will incur a 10% administration fee.
- Should you wish to cancel a lesson then you must give at least 48 hours’ notice directly to your driving coach. If you cancel within 48 hours, you will be charged for the full amount of that session. Failing to arrive for any session will result in a full and immediate charge at the full rate for the session. Text, Facebook and email cancellations are not acceptable. Three late cancellations will result in the contract being terminated and no further sessions will take place.
- Your Driving coach reserves the right to cancel your lesson at short notice should they feel that you are under the influence of alcohol or drugs and you may be asked to take a breath test. Your coach may also end a lesson early if in the opinion of the coach you are driving dangerously and making no effort to correct this. You will be charged for such cancellations. Any traffic fines incurred will be the responsibility of the driver.
- On occasion, the session may finish early due to location. Every effort will be made to prevent this by the driving coach. Any session that does finish early will be made up on following sessions or a reduced fee for the day of driving test.
- Any damage caused to the tuition vehicle because of failure to follow instruction or lack of care will be paid for by the student driver.
- Your Driving Coach will wait for 15 minutes for you to show up. (Please allow your coach the same (your coach will contact you if this is the case)). If you do not show up, you will be charged for the full amount of the session.
- Your Driving coach cannot be held responsible for lesson cancellation due to mechanical breakdown or factors outside of their control. You will not be charged for such cancellations.
- Your driving coach will be smartly presented, conduct themselves in a professional manor and will provide you with a clean, fully insured dual controlled car. Your driving coach will follow the DVSA Code of Practice and will endeavour to improve their skills with ongoing training.
- Your driving coach has the right to withdraw the car for use on your test if in their opinion they deem you not to be at a sufficient standard to drive unaccompanied. You will need to produce your driving license for your test. If you fail to do so, the test will not go ahead and you will lose your fees. You will still have to pay the Driving coach for their services.
Data Protection (GDPR):
BLC Three Shires Driving Centre understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of ourclients and will only collect and use personal data in ways that are described here, and in a way that is consistent with ourobligations and your rights under the law.
1. Information About Us
BLC Three Shires Driving Centre.
Registered address: 3 Roman Road, Barton le Clay, Beds, MK45 4QJ.
We are regulated by: Driver and Vehicle Standards Agency (DVSA).
We are a member of: Driving Instructors Association (DIA)
We are registered with the Information Commissioner's Office (Ref: ZA390776)
2. What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
3. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that weuse is set out in Part 5, below.
4. What Are My Rights?
Under the GDPR, you have the following rights, which wewill always work to uphold:
The right to be informed about ourcollection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
The right to access the personal data.
The right to have your personal data rectified.
The right to be forgotten.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to ususing your personal data for a particular purpose or purposes.
The right to data portability.
Rights relating to automated decision-making and profiling.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about ouruse of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
5. What Personal Data Do You Collect?
We may collect some or all of the following personal data:
- Date of birth
- Email address
- Telephone number
- Payment information
- Driving Licence Number.
6. How Do You Use My Personal Data?
Under the GDPR, wemust always have a lawful basis for using personal data. This may be because the data is necessary for ourperformance of a contract with you, because you have consented to ouruse of your personal data, or because it is in ourlegitimate business interests to use it. Your personal data may be used for one of the following purposes:
- Supplying ourservices to you. Your personal details are required in order for usto enter into a contract with you.
- Personalising and tailoring our services for you.
- Communicating with you. This may include responding to emails or calls from you.
- Supplying you with informationby emailandpost that you have opted-in to (you may unsubscribe or opt-out at any time.
7. How Long Will You Keep My Personal Data?
Wewill not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
- Until you are no longer a customer.
8. How and Where Do You Store or Transfer My Personal Data?
Wewill only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
- Only keeping your details on a paper copy and stored in a secure area.
- Telephone numbers are stored in a mobile telephone with finger print and password security.
9. Do You Share My Personal Data?
Wewill not share any of your personal data with any third parties for any purposes, subject to the exception as stated below and for performance on this contract.
In some limited circumstances, wemay be legally required to share certain personal data, which might include yours, if we areinvolved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
For performance of this contract we may need to provide your personal data to the following:
- DVSA OR DVLA.
- Test Centres, insurers, accountants or bookkeepers etc.
If any of your personal data is required by a third party, as described above, wewill take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, ourobligations, and the third party’s obligations under the law.
10. How Can I Access My Personal Data?
If you want to know what personal data wehave about you, you can ask usfor details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses as stated in this Notice.
There is not normally any charge for a subject access request.
We will respond to your subject access request within one month of receiving it.
11. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of James Hinkins.
Email address: firstname.lastname@example.org.
Telephone number: 07506161801.
Postal Address: 3 Roman Road, Barton le Clay, Beds, MK45 4QJ.